A training session on “The Professional Approach: Complaint Handling in Front Office & F&B Service”
23Aug 2025🏨✨ Skill in Action: Complaint Handling in Hospitality ✨🍽️
The Department of Hotel Management, Institute of Hospitality, Management & Sciences (IHMS, Kotdwar), successfully conducted a professional training session on “The Professional Approach: Complaint Handling in Front Office & F&B Service” on Saturday, 23rd August 2025 at the Seminar Hall.
🎤 Led by Mr. Ankit Kukreti, Assistant Professor, Department of Hotel Management, the session provided students with valuable insights into:
✔️ Effective guest complaint handling strategies
✔️ Professional communication in high-pressure situations
✔️ Enhancing service recovery in Front Office & F&B operations
Our budding hoteliers participated enthusiastically, gaining practical knowledge that will empower them to deliver exceptional guest experiences in their future careers. 🌟🙌
📸 Here are some glimpses from the insightful session!
Moments from the event
6 photos · tap any photo to view it full screen.
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